At Lucky Block Casino, your privacy and the security of your personal data are our top priorities. This Privacy Policy explains in clear and transparent terms how we collect, process, use, and protect your information when you visit our website, register an account, or play at Lucky Block Casino.
We fully comply with the General Data Protection Regulation (GDPR) and applicable German data protection laws (BDSG). By using our services, you consent to the practices described in this policy.
What Personal Data Do We Collect?
When you interact with Lucky Block Casino, we may collect the following categories of data:
- Account Information: Email address, username, password, and date of birth (to verify you are 18+).
- Identity and Verification Data: Name, surname, address, ID documents, or other information required for KYC/AML compliance (only when necessary).
- Financial Data: Cryptocurrency wallet addresses, transaction details, and deposit/withdrawal history.
- Usage and Technical Data: IP address, device type, browser information, operating system, and cookies.
- Communication Data: Messages sent to our customer support team.
- Gaming Data: Your activity within Lucky Block Games, bets placed, and game preferences (anonymized where possible).
We do not knowingly collect data from individuals under 18 years of age. Lucky Block Casino is strictly an 18+ platform.
How We Use Your Personal Data
We process your data only for legitimate purposes, including:
- Creating and managing your player account at Lucky Block Casino.
- Processing deposits, withdrawals, and financial transactions securely.
- Providing you with access to thousands of Lucky Block Games and the full casino experience.
- Sending important account notifications, promotional offers, and updates about bonuses.
- Complying with legal obligations, including anti-money laundering (AML) and responsible gaming requirements.
- Improving our services, analyzing user behavior (using anonymized data), and preventing fraud.
- Responding to your inquiries and providing excellent customer support.
All processing is based on GDPR lawful bases such as contract performance, legal obligation, legitimate interest, or your consent.
Cookies and Tracking Technologies
Lucky Block Casino uses essential cookies to make the site function properly (login, language settings, game performance). We also use analytical cookies (anonymized) to understand how players use our platform and improve the experience.
You can manage your cookie preferences through your browser settings at any time. We do not use tracking pixels or retargeting ads that identify you personally without clear consent.
Sharing Your Data
We may share your personal data only in the following limited cases:
- With trusted service providers (payment processors, game providers, hosting services) who help us operate Lucky Block Casino under strict data processing agreements.
- With regulatory authorities when required by law (e.g., for AML or licensing purposes).
- In the event of a merger, acquisition, or sale of assets (with appropriate safeguards).
We never sell your personal data to third parties for marketing purposes.
International Data Transfers
Since Lucky Block Casino operates internationally and uses some service providers outside the EU/EEA, we ensure appropriate safeguards are in place (such as Standard Contractual Clauses) to protect your data in line with GDPR requirements.
How Long Do We Keep Your Data?
We retain your personal data only for as long as necessary to fulfill the purposes outlined in this policy or as required by law (typically 5–10 years for financial and regulatory records). After that period, we securely delete or anonymize your information.
Your Rights Under GDPR
As a player at Lucky Block Casino, you have the following rights regarding your personal data:
- Right to Access — Request a copy of the data we hold about you.
- Right to Rectification — Correct any inaccurate or incomplete information.
- Right to Erasure (“Right to be Forgotten”) — Request deletion of your data (subject to legal obligations).
- Right to Restrict Processing — Ask us to limit how we use your data.
- Right to Object — Object to processing based on legitimate interests.
- Right to Data Portability — Receive your data in a structured, machine-readable format.
- Right to Withdraw Consent — Withdraw consent where processing is based on consent.
To exercise any of these rights, please contact us at privacy@luckyblock.com. We will respond within one month (or sooner where possible).
Data Security at Lucky Block Casino
We implement robust technical and organizational measures to protect your data, including:
- Advanced encryption for all transmissions and stored sensitive information.
- Secure servers and regular security audits.
- Strict access controls and staff training on data protection.
- Monitoring for unauthorized access or breaches.
While no system is 100% secure, we continuously work to maintain the highest standards of data safety.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The updated version will be posted on this page with a new “Last updated” date. We encourage you to review it periodically.
Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or your data, please reach out to our Data Protection team:
Email: privacy@luckyblock.com
Lucky Block Casino is committed to protecting your privacy while delivering an outstanding gaming experience with Lucky Block Games and Lucky Block play.
By continuing to use our services, you acknowledge that you have read and understood this Privacy Policy.
This Privacy Policy is governed by the laws of the European Union and Germany. For the most current version, always refer to this page.
Play responsibly at Lucky Block Casino. 18+ only. Terms and conditions apply.